Shipping policy

1. Delivery areas

We currently only offer delivery within Germany. Deliveries to other countries and regions are not currently supported.

2. Delivery costs

  • Orders from €0.00 to €79.99: €9.99

    Orders over €79.99: Free delivery (€0)

3. Processing time

After payment validation, your order will be processed within 1 to 3 business days, including order confirmation, packaging and delivery to the carrier.

4. Delivery times

Once shipped, the order will be delivered within an estimated time of 7 to 12 business days. Delivery times may vary depending on the geographic area:

The delivery times indicated are given as a guide only and may be affected by weather conditions, public holidays or other factors beyond our control.

5. Carriers

We work with several reliable carriers, such as UPS, DHL, among others, to ensure safe and efficient delivery.

6. Order tracking

Once your order is placed and payment is confirmed, you will receive a confirmation email containing:

  • The order number

  • The payment invoice

  • The name of the carrier and the estimated delivery time

You can check the status of your order at any time via the “Order Tracking” page of our website, by entering your email address or telephone number, as well as the corresponding order number.

7. Declaration of liability

Damaged or lost products

If there is any damage or loss during transportation, please contact us by email within 48 hours after receiving the package. We will help you verify and resolve the situation as soon as possible.

Modification or cancellation of a shipment

Once your order has been shipped, it cannot be modified or canceled. Please check your delivery information carefully before confirming your order.

Delivery address and responsibility

It is your responsibility to provide a complete and accurate address. We cannot be held responsible for any errors in the address that result in failed or delayed delivery. Any returned packages due to incorrect addresses may incur additional charges.

8. Remarks upon receipt

Please check the condition of your package upon receipt. If the packaging is damaged, damp, or shows signs of opening, take photos and inform the delivery person immediately. Contact us promptly so we can process your claim. Claims made after receipt without prior notification may not be accepted.

9. Contact Information

For any questions regarding our delivery conditions, please contact us using the following contact details:

Phone: +49 172 8424445

Email: info@dasfestschloss.com

Address: Ligusterweg 5, 85375 Neufahrn bei Freising, Germany

vat：DE 283760901

Service Hours: Monday to Friday, 9am to 6pm (Central European Time, CET)